Frequently asked questions

Why choose GRC eLearning?

GRC eLearning is a growing e-learning business specialising in governance, compliance and risk. We consult on, identify and develop engaging e-learning courses to achieve your business goals.

What is an ‘off-the-shelf’ course?

An ‘off-the-shelf’ course is our standard course hosted on our LMS (learning management system). It can be delivered as a standalone part of your training and awareness programme, or in conjunction with other courses to build awareness.

What is a ‘LMS’?

It is an online hosting platform for e-learning courses that helps you create, deliver, track and record test results, and provide reports to management.

Can we use your courses on our own LMS?

Yes, if you have an LMS that is SCORM 1.2-compliant, our courses should be compatible.

Are your courses SCORM-compliant?

Yes, all our courses are SCORM 1.2-compliant.

What is SCORM?

SCORM (Sharable Content Object Reference Model) is a set of standards for e-learning courses that helps ensure content works on an LMS. Complete an enquiry form or call our team on +44 (0)330 900 2002 to arrange a free demo.

How do I purchase more than 1,000 licences?

Licences for up to 1,000 users can be purchased directly from our online shop. If you need more than 1,000 licences, please complete an enquiry form or call our team on +44 (0)330 900 2002 to help us understand your requirements and scope so we can send you a tailored quote.

Do you sell bespoke courses?

Yes. We offer a variety of professional bespoke services, from short, bite-sized courses to large-scale awareness campaigns. Find out more here.

Do you offer admin or technical support?

Yes, take a look at our Get A Little Help package, which provides extra technical support on hosting and managing administration of this course for the duration of the contract.

Will I be locked into a long-term contract?

When you purchase our courses, you have access for 12 months as standard. We can increase this if required.

Will users receive a certificate after taking a course?

Yes, users can print a certificate when they successfully complete a course, and the LMS will keep a record for management reporting.

What is the difference between individual licences and corporate licences?

Individual e-learning licences are best suited to single users that require easy and immediate implementation of staff awareness solutions.

You can purchase up to two individual e-learning licences at a time, and you can assign licences to your staff via your account area.

Individual licences are hosted on the following LMS: https://courses.grcelearning.com/login/index.php.

Corporate e-learning licences are best suited to organisations that require complete oversight of the implementation and uptake of their staff awareness programme.

Corporate e-learning licences allow you to monitor course and exam completion, including exam scores, and export reports to demonstrate your organisation’s collective understanding of the subject. You can also customise the look and feel of the LMS (learning management system) area for a more corporate learning experience.

You can purchase up to 1,000 corporate e-learning licences at a time, and you can assign the licences to your staff via the LMS.

Corporate licences are hosted on the following LMS: https://users.grcelearning.com/login/index.php.

When will my e-learning course subscription renew?

Our e-learning courses are annual subscription products; however, you can cancel at any time.

Your first subscription payment will be taken on the day of purchase, and your first annual subscription payment will be taken 12 months after your first payment. (T&Cs apply.)

If you wish to cancel your subscription, simply log in to your account and visit your subscriptions page, where you can manage, edit and cancel your subscriptions at any time.

I’ve purchased 1–2 individual licences – how do I access them?

After you have completed your order, you will receive a sales receipt and a confirmation email detailing the following steps (if you have not received these emails, please check your junk folder):

1. For the delegates to access the e-learning courses, you must add their details in your account area. Please note that delegates must access the course via the link in the welcome email from the LMS to activate the e-learning course.
2. Please provide the required delegate information if you have not already done so. You can do this by scrolling down to ‘E-learning Courses’ in your account area, where you can select ‘Add delegate(s)’. Please ensure this information is correct, as it cannot be amended once saved.
3. Delegates will receive an email with a link to the course. New delegates will receive an email with login details for our LMS.

I’ve purchased 1–1,000 corporate licences – how do I access them?

After you have completed your order, you will receive a sales receipt and a confirmation email detailing the following steps (if you have not received these emails, please check your junk folder):

1. Please provide the required delegate information if you have not already done so. You can do this by scrolling down to ‘E-learning Courses’ in your account area, where you can select ‘Add company details’.
2. If you are a new customer, you will need to register your company and add an administrator. You will then receive a welcome email confirming the registered details. Please keep this email safe, as it contains important information required for future e-learning licence purchases. Your assigned administrator will also receive an email detailing the next steps.
3. If you have already registered your company, please enter your ‘Company ID (Short Name)’ when prompted and click ‘Save’.
4. Your assigned administrator will now be able to manage the booking via our LMS. To log in to the LMS, use the email address provided at the time the company details were added.

Can the LMS be customised for our organisation?

Yes, we can customise a site with your logo, and we offer a range of options for user registration with multiple levels of access for your managers, supervisors and training coordinators. We can also customise the list of course offerings. Please complete anenquiry form or call our team on +44 (0)330 900 2002 to discuss your requirements.

What does ‘Customised+’ include?

A Customised+ course allows you to edit up to 50% of our standard GRC eLearning course content, as well as add specific company policies and procedures. Complete an enquiry form or call our team on +44 (0)330 900 2002 to find out how your organisation can benefit from a Customised+ course.

I am getting an error message when I try to log in to my course – what should I do?

Please call our support team as soon as possible on +44 (0)330 900 2002 or email us.

I have forgotten my password – how do I reset it?

You can reset your password by clicking ‘Forgotten your username or password?’ on your LMS login page and following the instructions. Alternatively, you can request a password reset by emailing us.

Can I reuse licences if staff leave?

Yes, of course. You can make the user account inactive and reuse the licence as you wish. You can retain access to the inactive user’s training record if required.

Where is our delegate data stored?

Our corporate e-learning users’ data is stored securely on servers in Dublin, Ireland.

How do I contact the support team?

You can reach our support team by completing a support form or emailing us. A member of our team will get back to you as soon as possible.

Which browsers does the LMS work on?

Our e-learning courses have been designed to work on the following browsers and mobile apps:

• Windows: Microsoft Edge, Google Chrome and Firefox.
• Mac: Safari, Google Chrome and Firefox.
• Mobile: Safari in Apple iOS 12 or later, Google Chrome in Apple iOS 12 or later and Google Chrome in Android OS 6 or later.

Please ensure that JavaScript is enabled in your browser, and that font downloads is enabled to see the correct fonts and characters in the course.

Note that older browsers may encounter playback issues related to browser feature releases, so we strongly recommend using the latest browser version for the best experience.